State-of-the-art technology. Not only that, we also focus on every single procedure, so that we can provide the most reliable products to our customers. Owing to the advantages of our products are already recommend. So please check the pictures of our standard configurations for further cooperation:
2. Service:1.1 Pre-sales service: (1) Customization:No matter you are terminal clients or equipment agents, our specialized sales team can provide the most suitable project according to your requirements. More than that,
we can also provide tailored solution and a series of related product for customers in specific field. Please check the form at the end of this description to get more detail.
1.2 After-sales service:(1) Package and Delivery:Package and delivery are very important parts in after-sales service. We faced different import policy and complicated shipping situation, so we learned from our abundant sea shipping experiences and provide all-round service to make sure our products arrive safely. For packaging, we make sure:
1. We use wooden cases that meet international export standard;
2. The whole machine and parts are well packed and fixed inside of the wooden case without moving or sliding;
3. All the motion parts are lubricated and covered with film to avoid direct air contact and thus prevent getting rust;
4. The wooden cases will be covered with waterproof cloth to prevent rain drops or sea water from entering the wooden case.
(2) Installation and Training:Our profession engineer will install the equipment in the user's factory. After installation, the technical training which will not less than 4 days will be provided by our company for free in the buyer's site or seller's domestic training and repair center until the operator can handle the device in basic normal use and past the equipment operating, laser basic knowledge, security, maintenance and other tests. The primary training content as shown below:
1. Equipment switch on and off process training;
2. The function of panel and control parameters;
3. The training of cutting control software, and the basic cleaning and maintenance methods of machine;
4. The resolutions for regular hardware malfunction and other precautions during operating.
(3) Considerate Warranty and Efficient Maintenance:EETO company committed to customers that the equipment has one-year warranty and life-long maintenance. During the warranty period, if the device breakdown or parts damage(except human factors and force majeure), our company will repair it and change the parts(except consumable parts) for free.
EETO company will visit all the customer several times annually and provide technical support at any times. The spare parts can also be provided by us in a long-term.
EETO company is committed to all the customers: After-sales Service response time will within 2 hours. Once we get the phone call from the customer, the service engineer will give specific response or reach the buyer site within 24 hours.
3. Our Team:(1) Recruitment: In order to provide the best products and service to our customer, EETO company strictly control every part of the recruitment. So we have the most experienced
sales team. After working in this field and never stop learning, they can provide the optimal scheme to our clients no matter what complicated situation. And our
technicians can also solve very difficult technical troubles due to their abundant oversea maintenance and training experiences. Our
research and development department always absorb nice ideal from working and try to provide the most advanced and humanization products to our clients.
(2) Training: No matter the new staff or the senior employees, our company provide the related training every month. It's very necessary to keep learning and fresh our mind. Because we will improve our products and service according to clients' feedback. And we also share the stories and solutions which we faced in the work. So that we can learn from each other, and provide the most efficient, optimal solutions to our customers.
(3) Company Principle and Team Work: The EETO members come together not only because of the common interest but for the common dream. We love our job and try to get recognized from it, So all of our staffs work with passion. And we are not only colleagues but also family. We always believe this kind of atmosphere can pass to our clients. EETO want to build a long relationship with our customer not just one-time transaction. We all enjoy the process to solve the problems which our customers faced. Because we know this is the best way to eliminate barriers and improve customer satisfaction. We believed that once we do our job wholeheartedly, the customers will see it and glad to work with us.
4. Our Sales-Network:EETO are dedicated to bringing best laser products to the world-wide customers. We are establishing our sales and distributors network all over the world. Now we already had close contact with our clients from all the world like
Thailand, Indonesia, Malaysia, Singapore, Taiwan, Spain, Macedonia, Canada, U.S, Mexico, Brazil, Argentina.... Welcome to work with EETO, and
WELCOME TO JOIN US!You maybe confuse about:Q: Which kind of materials can our machine deal with? And what's the range of cutting thickness?
A: Our fiber laser cutting machine can deal with varied metal materials, such as carbon steel/ stainless steel/ aluminum/ galvanized sheet, but high reflective materials are restricted to be cut with fiber laser, like brass/silver/bronze, etc. If you want to deal with this kind of materials, please connect us for professional advice.
B: Cutting thickness from 0.5mm to 25mm according to different laser power.
Q: What's working area of our fiber laser cutting machine?
A: Our standard size: 3000*1500mm. We also support tailored type if customer has special requirements, such as 4000*1500mm, 4000*2000mm, 6000*1500mm and 6000*2000mm.
Q: What's the laser power of your fiber laser cutting machine?
A: Our standard Raycus laser power include 300W, 500W, 750W, 1000W, 1500W, 2000W, 3000W and 4000W. Please contact us for more detail.
Q: Can we cut both sheet plate and pipe with one machine?
A: Yes, we have a classic machine can deal with different types of materials which we call 'hybrid machine' , not only
Metal sheets but also
Round/Square/Rectangle tubes with max diameter or diagonal by 200mm. If that cannot meet your demands, please connect us immediately, professional advice will be given.
Q: What's the procedure of install the fiber laser cutting machine?
A:After signing the contract, a layout drawing of installation will be sent to user within 15 days. The user side need to do those preparation jobs before the equipment arrive ( including preparations on foundation, water, electricity, gas, air/water pipe, interface, etc).
B:Our professional engineers will be dispatched when machine arrives at buyers' factory, and they will in charge of machine installation, commissioning and staff training, which will last about 3-5 days.
Q: How to make sure after-sales service efficiency and helpful?
A: We give our machine two years warranty(except consumables). Once you face any problem, please contact us ASAP. Due to EETO provide 24 hour on-line service to our clients. Our expert engineers can provide professional suggestion efficiently. And under their professional judgment, our company will send the new parts or engineer to customer site and try to solve the problem at the first timing.
Please let us know the following information for choosing a suitable product: